Shipping & Delivery

Shipping fees

Crown Rewards members get free standard shipping for a limited time on all orders. See additional details. Join Crown Rewards today.

For gifts, ornaments & gift wrap

Shipping method Purchases up to $49.99 Purchases $50+
Ship to Store FREE FREE
Standard Ground $6.99 FREE
Expedited $11.99 $11.99
Rush $14.99 $14.99

For greeting cards only* (standard ground)

Merchandise total Shipping cost
$0.00 – $7.99 $1.99
$8.00 – $14.99 $2.99
$15.00 – $23.99 $4.99
$24.00 – $49.99 $6.99
$50.00 + FREE

Other shipping options for cards

Shipping method Shipping cost
Ship to Store FREE
Expedited $11.99
Rush $14.99

* This table applies if you have only greeting cards in your cart. If you’re also purchasing gifts, ornaments or personalized products, please refer to the standard shipping fees above.

Anticipated arrival times

This holiday season, with online shopping at an all-time high, our shipping partners expect delivery times to be longer than usual. Shop early to ensure you have the best selection, avoid shipping delays, and get everything from your holiday shopping list on time.

We’ll send you an email with tracking information when your order ships. Some items may ship separately, and you'll get an email for each shipment. We can ship to valid addresses within the United States. Because they’re made just for you, personalized products require extra processing time. See our holiday shipping dates.

Shipping method Cards, gifts & gift wrap Personalized products
Ship to Store 5-7 business days 5-7 business days
Standard Ground 5-7 business days 5-7 business days
Expedited 4-5 business days 4-5 business days
Rush 3-4 business days 3-4 business days
Exceptions:
  • Please choose Standard Ground if you’re shipping to PO boxes, U.S. territories or Overseas Military Mail (APO/FPO/DPO). Expedited shipping isn’t available for these addresses. Add up to two additional weeks for shipping to APO/FPO/DPO addresses.
  • Saturday delivery is not available for Expedited or Rush shipping options.
  • International shipping is not available.

Keepsake Ornament Club

You will receive free shipping for your KOC membership Dream Box, which will be shipped via standard ground. Any other items in your order, including Product Shop ornaments, will be charged the same shipping rates as other ornaments and gifts on Hallmark.com. Expedited or rush shipping options are available for Product Shop ornaments. Keepsake Ornament Club products can only be shipped to an address, not to a store.

Store pickup options

Buy Online, Pick Up in Store
  • Same-day pickup now available at hundreds of stores in most major metropolitan areas. Pay online, and your order will be ready for pickup in less than 3 hours.
  • Use the “shop by store” filter to shop in-stock gifts and cards at your favorite store.
  • We’ll email you when your items are ready. You’ll need to bring your confirmation email and a valid ID with you. Just come to the checkout area of your store, and we’ll have your items waiting for you.
  • Some stores offer curbside pickup—look for the “Curbside” label by the store name when you choose a store while shopping or in your cart.
  • Orders placed outside of store hours may require longer processing time or be ready the next day.
  • Some items, including all personalized products, are not available for same-day pickup.
  • Orders are held for 7 days after processing.
Free ship to store delivery
  • If your local Gold Crown store is out of stock for your product, most items can be shipped to your store for free.
  • Items usually arrive in 5 – 7 business days. Expedited shipping not available.
  • You will receive tracking information when your order ships and a phone call from the store when it’s ready to be picked up.
Looking for your order?

Track your order status with your order confirmation email and email address, or sign in to see your full order history.

Risk of loss

Except as otherwise noted, once Hallmark (the seller) has handed off your order to the carrier for delivery, the risk of loss and title of the products purchased passes to you (the buyer).