Keepsake Ornament Club Terms and Conditions

How to join:

You can join the Hallmark Keepsake Ornament Club by phone, mail or online:

By Phone

Call 1-800-HALLMARK (1-800-425-5627)

See hours of operation

By Mail (U.S. only)

Send your completed enrollment form to:

Hallmark Keepsake Ornament Club
P.O. Box 419824
Kansas City, MO 64141-6824

Applications can be found in all Hallmark Gold Crown stores or downloaded here.

Online (U.S. only)


You can also join at your local Hallmark Gold Crown store (U.S. only). Membership fees will be collected at the time you join or renew. All prices quoted are in U.S. funds. If shipping to Canada, you must place your order by calling 1-800-HALLMARK.

2020 Annual Membership Details:

2020 Membership will open November 5, 2019 and runs through December 31, 2020. Annual Membership fees will be collected at the time you join or renew, and the membership for an individual begins upon receipt by Hallmark of the annual fee and ends on December 31, 2020. 2020 Membership enrollment will close July 31, 2020. Hallmark has no obligation to supply to a member anything which was stated to be a benefit of membership if Hallmark had published a calendar or other statement of the timing of that benefit and the membership in question began after the date(s) given for that benefit. (See the 2020 calendar of KOC benefits.) Please note in particular:

  • Join by 1/15/20 to receive your full year benefits
  • Join by 3/1/20 to receive the Keepsake Dream Book before anyone else
  • 2020 Membership enrollment ends on 7/31/2020

Delivery of the Keepsake Dream Box:

The Keepsake Dream Box is a gift from Hallmark Keepsake Ornament Club for joining the KOC or renewing your KOC Membership. This gift will be mailed directly to your home or local Gold Crown Store (your choice), once a year, starting in April after enrollment or renewing. This gift is non-returnable. If items inside the box arrive damaged, please call 1-800-Hallmark to request a replacement.

Order and shipment information:

  • If ordering from outside the U.S., please pay in U.S. funds.
  • All orders must have a U.S. or Canadian shipping address.
  • Canadian customs requires consumers to pay customs clearance charges and applicable taxes on each shipment.
  • The Keepsake Dream Box will ship directly to your home or Gold Crown Store starting in April of each year and within 7-10 days following enrollment processing.
  • The KOC Exclusive Dream Book only available to KOC Members and is only included the Keepsake Dream Box.
  • KOC Exclusive Ornaments ordered on will ship as specified at the time of purchase within 7-10 days of purchased.
  • Offer subject to change without notice.
  • Ornament quantities are limited and are offered while supplies last.
  • Annual membership fee is non-refundable.

KOC exclusives:

2020 KOC Members may purchase the KOC exclusive ornaments offered throughout the year by purchasing in Gold Crown Stores, ordering at, or by calling 1-800-Hallmark. KOC exclusive ornaments are not orderable by mail.

KOC exclusive ornaments are limited to one unit per ornament per KOC Membership, unless otherwise noted.

Members who join the 2020 program early (in Nov or Dec of 2019) will be able to buy 2019 KOC Exclusives again, limited to one of each KOC Exclusive ornament per KOC Membership; while supplies last. All 2019 KOC Exclusive product orders must be received by 12/31/2019.

KOC exclusives returns and exchanges:

If for any reason you are not completely satisfied with your KOC exclusive ornaments, simply return it within 90 days of the original ship date using the form enclosed in the shipment. Returns will be refunded by your original method of payment within 30-60 days of receipt.

$5 coupon: (U.S. only)

  • Limit one $5 savings on your total purchase coupon whether in store or online.
  • Minimum $5.00 purchase (for coupon in KOC Membership Card packet) and $10.00 purchase (for coupons in For Keeps magazine and Dreambox), before taxes, required to receive offer. See each coupon for details. May not be combined with other coupons. Not valid on gift card purchases, postage stamps or past purchases.
  • See store for any additional exclusions.
  • Coupon is required to redeem offer in store and must be surrendered at time of purchase. To redeem offer on, online promo code must be used.
  • Offer valid at Hallmark Gold Crown stores in the U.S.A. only or orders require U.S. billing and shipping addresses.
  • Consumer is responsible for any applicable sales tax and shipping and handling. No cash value. Offer may be cancelled or modified at any time.
  • This offer is exclusively for you; coupon may not be redistributed. Internet redistribution strictly prohibited. No photocopied, photographed, scanned, mechanically or digitally reproduced or altered coupon accepted. Online code may not be redistributed. Coupon fraud is punishable by law.

Crown Rewards Points: (U.S. only)

Members will be automatically enrolled in the Crown Rewards program at the time their Keepsake Ornament Club membership is processed. Members will begin earning Bonus Points. Bonus Points are offered only to current U.S. members on product-only purchases.

Crown Rewards points are awarded based on purchase price excluding shipping, handling and sales tax. The Crown Rewards program ("Crown Rewards") is conducted by Hallmark Marketing Company, LLC ("Hallmark"). Hallmark reserves the right to alter, limit or modify program rules, regulations, rewards, reward levels and membership levels or to terminate Crown Rewards or membership at any time, at its discretion. Bonus Points are awarded when product ships.

Learn more and sign up for Crown Rewards

For privacy information, read Hallmark's current privacy statement or call 1-800-HALLMARK. Program subject to change without notice.