To return an in-store purchase:
Hallmark stands behind the quality of our product. If, for any reason, you are not completely satisfied with our product, simply return it for a refund or exchange within 90 days of the original purchase date. With a receipt, choose from a refund or an exchange. Without a receipt, receive an exchange valued at the current retail selling price.
To return an online order:
Please use the enclosed shipping label to return items to us. When we receive your return, we’ll issue a refund for the purchase price of the item on your original method of payment, minus $5.00 for the return shipping fee. There is never a fee to return damaged or defective products. We’ll send you an email when we process the credit, generally within a week of receipt. Unfortunately, our Hallmark Gold Crown retail stores are unable to accept returns for online purchases at this time.
To exchange an item:
- Place a new order on Hallmark.com for the items you want to replace.
- Follow the steps below to send your original product to us and to receive a refund on the original item.
We cannot repair damaged or defective items shipped to our returns center, so please order a new item to get a replacement.
Did you receive this item as a gift?
We will be happy to exchange your gift for a Hallmark Gold Crown gift card, valued at the original purchase price of your gift. Hallmark Gold Crown gift cards are redeemable at participating Hallmark Gold Crown stores nationwide. Find a Hallmark Gold Crown store near you.
Follow these simple instructions to return an item:
- Use the original packaging or a sturdy corrugated carton.
- Download and print the form below and enclose it with the items being returned.
- Seal the carton with tape.
- Clearly print the requested information on the return label. Please write your order number in the RA# field.
- Attach the return label over the original shipping label on the carton.
- Drop your package at a FedEx pickup location. To find a location near you, visit www.FedEx.com
Please keep the original packing list for your records until your return is fully processed.
Return Form & Shipping Label