• Review 4 out of 5 stars.

    Beautiful but not a favorite

    It's a fun ornament but I don't feel it's one of the best in recent years. It doesn't quite invoke the same wonder as last year's. Santa's voice is a bit muffled and the lights seem a bit dim.

    Bought for: Child

    Was this review helpful?

    Reviewed by: Heather

    Verified buyer
    Sweepstakes entry
  • Review 1 out of 5 stars.

    Disappointed

    This ornament looked good in the store. But after playing it only three or four times, it started malfunctioning. Sometimes everything would move, sometimes it wouldn't. Today (Christmas Day, of course!) it will play it's little song and Santa talks, but sometimes he is stuck in the store, and sometimes doesn't return back inside. After the music and song stop, the carousel just keeps spinning. This is very disappointing that it didn't even last until Christmas. Obviously very cheap workmanship.

    Bought for: Other Family Member

    Was this review helpful?
    Reply from Hallmark

    Hi, Michael- We are very sorry to hear that your Kringle's Toy Shop Ornament is not working as expected. Hallmark stands behind the quality of our products. If, for any reason, you are not completely satisfied with a Hallmark-branded item, simply return it for a refund or exchange within 90 days of the original purchase date. With a receipt, you may choose a refund or an exchange. Without a receipt, you may receive an exchange valued at the current retail selling price. We apologize for any inconvenience. Thank you for taking the time to give us your feedback.

    Reviewed by: MICHAEL

  • Review 5 out of 5 stars.

    makes you want to turn it on!

    Fun to watch all the moving parts!

    Bought for: Other Family Member

    Was this review helpful?

    Reviewed by: DOUGLAS

    Verified buyer
    Sweepstakes entry
  • Review 5 out of 5 stars.

    Magical Christmas

    Grandchildren's Eyes were fixed on this ornament.

    Bought for: Grandchild

    Was this review helpful?

    Reviewed by: Peggy

    Verified buyer
    Sweepstakes entry
  • Review 5 out of 5 stars.

    Just love it!

    This is a beautiful ornament! Love the lights and motion it has. If I have to pick one thing about it I wish it was a little louder. It could be louder even with fresh batteries it's still kinda hard to hear. You can still hear it, don't get me wrong. I just love all the lights and motions it does.

    Bought for: Myself

    Was this review helpful?

    Reviewed by: JOE

    Sweepstakes entry
  • Review 1 out of 5 stars.

    Broken

    I bought this despite the price because I collect musical ornaments, music boxes, etc. however, after opening Santa came out once, nothing moved and Santa was missing an arm. Couldn’t exchange since the store was all out and couldn’t drive 20 miles to the only store that still has one.

    Bought for: Myself

    Was this review helpful?
    Reply from Hallmark

    Hi, Sheryl- We are very sorry to hear that your Keepsake Ornament is not working as expected and that the store where it was purchased did not have any more in stock. Unfortunately, we are sold out of this ornament here at Hallmark.com. You may want to contact the other store directly to see if they will ship the one they have to you. We do apologize for any disappointment or inconvenience. Thank you for your feedback.

    Reviewed by: SHERYL

  • Load More Reviews