Hi, Hannah- We hope you love what you ordered. But in case you don’t, we’re here to help with free returns for online orders. Hallmark stands behind the quality of our products. If you are not satisfied with your order, you may return it within 90 days of the original purchase date. Please call Consumer Care at 1-800-Hallmark (1-800-425-5627) for assistance with an exchange or a return. We apologize for any inconvenience. Thank you for giving us your feedback.