Peanuts® Snoopy Happy Dance Red Pen

Hi, Gerry- We are very sorry to hear that your pen does not write. Hallmark stands behind the quality of our products. If, for any reason, you are not completely satisfied with a Hallmark-branded item, simply return it for a refund or exchange within 90 days of the original purchase date. With a receipt, you may choose a refund or an exchange. Without a receipt, you may receive an exchange valued at the current retail selling price. Thank you for your feedback.

Hi, Mary- We are very sorry to hear you are disappointed in your new pen. We hope you love what you ordered. But in case you don’t, we’re here to help with free returns for online orders. Hallmark stands behind the quality of our products. If you are not satisfied with your order, you may return it within 90 days of the original purchase date. Please call Consumer Care at 1-800-Hallmark (1-800-425-5627) for assistance with an exchange or refund. We apologize for any inconvenience that this may cause. Thank you for taking the time to reach out to us here.